Verified community
Every owner completes identity checks and listing reviews before going live. We surface host track records so you know who you are renting from.
Safety first
We build every rental on trust and protection
From first message to final drop-off, PeerStash layers verification, insurance guidance, and human support so you can focus on creating. Here's how we keep hosts and renters safe.
Secure payments
Transactions run through encrypted payment partners. Payouts are held until both sides confirm the gear is in hand and in good condition.
Coverage guidance
We help match the right insurance option to your booking—whether it is damage waivers, deposit holds, or third-party coverage.
Before you book
A safe rental starts with clear expectations. Follow these steps to make sure everyone is aligned from the start.
- 01
Review listing details
Check photos, specs, availability, and house rules. Message the host if you need clarifications before committing to a booking.
- 02
Confirm identities
Complete your profile verification and request the same from your host. Verified badges signal a completed ID check on both sides.
- 03
Agree on handoff logistics
Use our messaging to lock in pickup times, delivery addresses, and who will inspect the gear together. Document the condition with photos.
During and after your rental
Stay covered with built-in documentation and responsive support. We monitor every trip for unusual activity so you can reach out the moment something feels off.
- Use the check-in checklist within the app to log the condition of gear at pickup and return.
- Message the host instantly if plans change. All edits and approvals are saved to your booking timeline.
- Report issues within 24 hours so our trust and safety team can coordinate solutions and insurance claims.
Need immediate help?
Our trust and safety team is available every day from 6am–10pm PT. Outside those hours we monitor urgent reports and call back as soon as possible.
Email safety support
Or call (800) 555-1234 for urgent incidents.